Purchase FAQs
1. How do I place an order?
(1) Browse the HUABIO official website to select the product type you need and note the catalog number. If you are unsure which product is right for you, please contact HUABIO's technical support team for professional assistance.
(2) Based on your region, choose a suitable distributor.
(3) Contact the distributor and let them know the type and quantity of the products you need. The distributor will stay in touch with you and deliver the products as soon as possible.
2. How can I get technical support before placing an order?
(1) Search for the "(HUABIO)" WeChat official account --> tap "Micro Website" at the bottom --> tap "Technical Support" --> you can chat with our technical support team online.
(2) Call our technical support hotline: 0571-86052305 / 0571-89986345
(3) Click "Online Chat" on the right side of the webpage for online consultation.
3. How do I find the distributor for my region when placing an order?
Please click here to search for a distributor, click "Filter by Region", select your area, and click "Search". You will then see the contact details of local distributors. Feel free to contact them directly for further product inquiries and orders.
If you are unsure which distributor to order from, or would prefer to contact us directly, please visit the "Contact Us" page on our website to get in touch with us.
4. How do I check my order after placing it?
After placing an order, you can contact the distributor you purchased from and provide the relevant product information to inquire about your order. Alternatively, you can visit the "Contact Us" page on our website to get in touch with us directly.
If you have more questions, please send an email to market@huabio.cn for consultation. We will answer you as soon as possible. Thank you!